Delivery is calculated on the order value, orders upto £30 delivery is charged at £2.99.
Orders over £30 are shipped FREE of charge to UK MAINLAND CUSTOMERS.
At the moment we do not ship outside Mainland UK.
Your order will usually be dispatched within 48 hours (in stock lines), please allow 4-5 days from dispatch for reciept within the United Kingdom. The exception to this is the products in the Special / Pre Order ranges which may take upto 28 days for delivery. In the highly unlikely event of your order not arriving, please allow 15 working days from the date of dispatch before contacting us, we will then carry out an investigation through our courier and keep you informed of developments.
On occasions items may become unavailable for reasons beyond our control. If the item you have selected is not available we will email you and offer you the choice of a full refund or an alternative item.
Stock Status / Availabilty
We use a variety of stock status's on our website, they are as follows:
In Stock - Usually these items are held in the UK warehouse
Out Of Stock - These items have usually run out of stock and more are due in shortly unless the item is marked as discontinued.
Special Order - Items marked with this are special order lines and not held in stock, these will be delivered direct from the supplier or manufacturer and may take upto 28 days for delivery, although it is usually a lot sooner, a more specific delivery schedule is available on the product page.
How will my order be sent?
Orders will be sent using Royal Mail recorded delivery or any other courier we decide to utilise and will require a signature on receipt. All of our packages are sent in discreet packaging without any branding so if needed you can have your order delivered to a workplace without anyone knowing what is inside. We can deliver to any alternative address you advise at the time of ordering.
Your Right To Cancel Your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations.
You have the right to cancel your order under these regulations. However, this cancellation right does not apply to personalised products, custom made products and goods that are unsuitable for return for health or hygiene reasons if they are unsealed after delivery. The cancellation period will expire 14 calender days after the goods are received by you or by a third party nominated by you to receive the goods.
You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by sending us a letter or email or by using the returns form HERE . If you cancel, we will reimburse any payment received by the original means of payment. Where the goods have been shipped or delivered, the reimbursement will be made within 14 days of us receiving the goods back.
You are responsible for the cost of returning the goods to us and we may make a deduction for any loss in value of the goods arising from unnecessary handling by you.
We will be happy to exchange or issue a refund for any unused items, this excludes personalised items, custom made products and for hygene reasons we are unable to accept returns on underwear and adult products.
Aislings are happy to exchange or refund your purchase within 28 days of delivery. Your refund will be credited to the original payment method. Unwanted goods must be returned in a fully resaleable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
PLEASE NOTE We do not refund any return post and packing charges. We cannot be held responsible for goods lost in transit therefore we recommend that you send your returns by registered post and retain proof of posting. As soon as we receive your returned goods we will process your request. For replacement items you will not be charged for postage
All refunds will be made to the payment method used to make the original purchase and will take a few days to show on your account.
If you wish to arrange a return then please contact us for a returns number. alternatively, please complete THIS FORM, or, if you have registered with us then you can arrange a return through your account page, just follow these few steps:
1: Log into your Account
2: Click on "Order History"
3: Click on the "View Tab" next to the green arrow on the order you wish to return
4: Click on the green "Return Arrow" next to the product you wish to return, the returns form will open up already filled with your details and product(s) info.
Whether you complete the returns form as a guest or through your account, upon submission of the form you should receive an email confirming the details, your returns number and the return address. If you do not get the email within 24hrs then please contact us.
IMPORTANT: We cannot accept returns without a number.
If any returned items have clearly been used or in any other way not looked after then the return and refund will be refused, if a refund is refused then we will inform the customer via email of our decision enclosing any evidence we have in the message, photographic evidence will be taken and a copy included in the parcel along with any returns ready for collection and it is then upto the customer to either pay a redelivery charge or arrange to have the items collected from us, if the items have not been collected within 90 days then they will be destroyed.
THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU.